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There are no known outages on the network at the moment

There are known outages in the regions listed below:

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If you are currently experiencing an outage please

Report an outage

Before contacting us, there are a few simple checks you can perform, to find out whether the problem is on our network, or in your home.

Check the main switch is on at your switchboard
If a fuse is blown, the problem is likely in your home and you may require a call out from an electrician.
Check if your neighbours have power
If a number of houses in your area are without power or hot water, it is likely the outage is linked to a problem on our network.
Check our list of current outages
See if we have listed a scheduled or unscheduled outage in your area.

Report an outage

If you are experiencing no power or wish to report an emergency fault, such as fallen live lines, a motor accident or have heard a large bang, please call us immediately on 0800 NO POWER (0800 667 693).


If you experience a problem with Unison’s service and we are unable to resolve your complaint, you can call the free independent dispute resolution service provided by Utilities Disputes on 0800 22 33 40 or visit utilitiesdisputes.co.nz

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