- Customers affected
Before contacting us, there are a few simple checks you can perform, to find out whether the problem is on our network, or in your home.
Check the main switch is on at your switchboard
If a fuse is blown, the problem is likely in your home and you may require a call out from an electrician.
Check if your neighbours have power
If a number of houses in your area are without power or hot water, it is likely the outage is linked to a problem on our network.
Check our list of current outages
See if we have listed a scheduled or unscheduled outage in your area.
Report an outage
If you are experiencing no power or wish to report an emergency fault, such as fallen live lines, a motor accident or have heard a large bang, please call us immediately on 0800 NO POWER (0800 667 693).